But consumers looking for better deals and better customer service should review the offerings from the smaller companies, too. We focus here on the remaining big three brands- AT&T, T-Mobile, and Verizon-because they dominate the market. The benefits often vaporize when a customer buys a new phone, for example. We generally omit the short-term specials designed to lure customers from rivals when we evaluate these plans because of the many caveats and the extremely short life spans of the deals. They may also make you buy a more expensive plan if you want overseas service. Some carriers will make you pay extra if you want high-definition video streaming or high-speed mobile hot spot service. To make life easier for you, we’ve evaluated the plans offered by the major carriers, creating tables that present the service-cost breakdowns for one to four family members for both light and heavy data use.Īll you need to do is figure out how much data your family uses and where that data goes. So be sure to check a carrier’s coverage map before signing up for service. Though 5G networks are expanding, they’re still far from complete. Or, if you’re still not sure that T-Mobile is right for you, check out these other great carriers.In fact, 5G service might not be up and running where you live. Just make sure you get coverage in your area first. Summary: If you want fast data speeds, look no further than T-Mobile.But, on the other hand, the company’s 5G network is the biggest and fastest in the country. Coverage: T-Mobile’s 4G network has some big gaps, especially in the rural western US.There’s no reason not to go with a family plan if you can. Family plans: You can save a significant amount of money by bundling up in a family plan with T-Mobile.But it's Magenta and Magenta MAX plans have super-high data caps, awesome performance, and cool perks. Plans: T-Mobile’s Essentials plan is pretty weak for the price.Here’s the summary of everything you need to know. T-Mobile’s looking darn good these days, especially for those who prefer lightning fast data speeds over rural coverage. Because being able to understand what you’ll owe each month is important. Twitter: Facebook: hope T-Mobile will continue to improve on its customer service and keep pushing out transparent, easy-to-understand pricing.You can make contact with T-Mobile and ask questions on social media. If you prefer to avoid phone calls and trips to the store, we feel you. Moral of the story? Visit your local T-Mobile store for a better experience. However, when we later noticed the stolen phone was activated and we started receiving a bill for it, we had to contact the call center several times to cancel the service and zero out the bill.
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Thankfully, the in-store representative walked us through what to do and how to get a replacement phone, and they remained understanding and helpful even though we showed up at the store right at closing time. Long story short, we ordered a phone from T-Mobile’s website, and it was stolen before it even arrived on our doorstep.
We’ve had great experiences with in-store customer service in the past. Talk to a T-Mobile customer, and you’ll probably hear a mix of stories about customer service, both good and bad.
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